The Payment Services Directive (PSD2) is a new law within the European Union which gives you greater control over your data, enhances transparency and will further protect your banking and purchases online.
Payment Services Directive (PSD2) came into effect on September 14th 2019.
IMPORTANT INFORMATION:
From September 14th 2019, the mobile number we hold on file for you will be used for your cuOnline+ account.
To ensure continued access to your cuOnline+ account and its services, please check that all the contact details on your cuOnline+ account are correct.
Follow the instructions below to verify your contact details:
Due to PSD2, there will be some changes in how you log into and use your cuOnline+, and how you will set up/amend a payment.
See below for further information and instructions.
For Existing cuOnline+ Users: to access your account there is now an additional level of security that you must enter.
Please note that you will only need to enter your PIN once to activate the new security login.
Follow this new 3 step process:
For the First-Time cuOnline+ User there is an additional one-time activation security step.
Follow the steps below:
If you wish to set up a new payee within cuOnline+, you will need to ‘Generate OTP’
If you wish to add/amend a recurring payment within cuOnline+, you will need to ‘Generate OTP’
If you have any questions around PSD2, please contact your local office or email info@ballinasloecreditunion.ie; one of our staff will be happy to help.
Important Information: Ballinasloe Credit Union Limited will never call, email or text you asking for your account details or your cuOnline password. If you ever receive any unsolicited phone call, email, text message or pop up asking for any of these please report this to Ballinasloe Credit Union Limited immediately.
Ballinasloe Credit Union Limited is regulated by the Central Bank of Ireland.
New Features
Some features shown on cuOnline+ such as Loan Applications, Document Upload and Document Signing are not currently fully operational. Further updates will be issued as these are made available to members.
At the moment you can apply for a loan over the phone, in branch or by requesting a callback through the calculator on our website.
